It is important to us so provide an exceptional client experience, as such we have implemented the following service standards in our business:

  • We will always act in a professional and ethical manner
  • We will always act in the best interest of our clients
  • If we are unable to take your call, we will return your call within one business day
  • We will respond to email correspondence within one business day.
  • Our fees will be quoted or estimated for all work we undertake, so you will never receive unexpected bills
  • We will give clear timeframes for completion of all work
  • We will work to continuously improve our business and the service we provide our clients

To enable us to meet our obligations to you we ask that our clients:

  • Are open and honest with us
  • Endeavour to supply us with any requested information within a reasonable timeframe
  • Provide us with relevant feedback, be it positive or negative, to enable us to improve our service.

To enable us to meet our obligations to you we ask that our clients:

  • Are open and honest with us
  • Endeavour to supply us with any requested information within a reasonable timeframe
  • Provide us with relevant feedback, be it positive or negative, to enable us to improve our service.